Security
Updated on 20, December 2025
Wiral is built to protect customer conversations, lead data, and business workflows. This page explains how we secure data, control access, and reduce risk across the platform.
Data hosting and residency
These Terms and Conditions ("Terms") govern your use of the wiral ai website located at www.wiral.ai ("the Site"). By accessing the Site, you agree to comply with and be bound by these Terms. If you disagree with any part of these Terms, please do not use the Site.
Encryption
• At rest: AES-256 encryption for stored data.
• In transit: TLS 1.2+ for data moving between your browser, connected channels, and our servers.
Compliance and standards
Wiral is designed to support businesses with strong compliance expectations. Our security approach aligns with recognized standards and certifications, including:
• GDPR
• ISO 27001
• SOC 2
• HIPAA
• PCI DSS
Access control
• Access to customer data is limited to authorized staff only.
• We use role-based access internally to restrict who can access what.
• Customers control access for their own team members through account permissions.
Audit logs and monitoring
• We maintain internal audit logs to track platform activity.
• We monitor for unusual activity, failures, and security events to reduce response time and prevent abuse.
Privacy and data use
• No data selling. No data sharing for advertising.
• Data access is limited to what is required to operate and support the service.
• We do not train public models on your private customer conversations unless you explicitly approve it in writing.
Customer responsibilities
Security is shared. You are responsible for:
• Using strong passwords and protecting login access
• Managing team permissions and removing access when staff leave
• Ensuring you have legal rights/consent to message and store End User data
• Reviewing AI workflows and rules before going live
Incident response
If we detect a confirmed security incident affecting customer data, we will:
• Contain the issue
• Investigate impact and root cause
• Notify affected customers as required
• Provide guidance on corrective actions
Questions
For security questions or to report an issue:
hello@wiral.ai
